Privacy Policy

This website and platform are operated by Glimzer Ltd.

Glimzer Ltd is the data controller for personal data collected through this website and the Glimzer platform.

If you have any questions about this policy or how we handle personal data, you can contact us at:

We collect personal data when you:

• visit our website
• sign up for updates or join a waiting list
• book a demo or consultation call
• create an account on the Glimzer platform
• use the Glimzer platform as part of your subscription
• contact us by email or through the website

The data we collect may include:

• name and email address
• company name and role
• account login credentials
• usage data and activity within the platform
• information you or your team enter into the platform, including client records

We do not intentionally collect special category data through this website or platform.

We use your personal data to:

• provide and operate the Glimzer platform
• manage your account and subscription
• send updates and relevant information you have opted in to receive
• schedule and manage demo and consultation calls
• respond to enquiries and provide customer support
• improve the platform and our services
• comply with legal and regulatory obligations

We only use your data for the purposes it was collected for. We never sell your data and we never use client data to train AI models.

We process personal data on the following lawful bases under UK GDPR:

• Contract – where processing is necessary to provide the platform and services you have subscribed to
• Consent – where you have chosen to receive marketing emails or updates
• Legitimate interests – where necessary to respond to enquiries, manage demo requests, improve our services, or ensure security of the platform
• Legal obligation – where we are required to process data to comply with applicable law

You can withdraw consent at any time.

When you use the Glimzer platform, you and your team may enter data relating to your clients. In this context, you are the data controller for your client data, and Glimzer Ltd acts as a data processor on your behalf.

We process client data solely to provide the platform services and in accordance with your instructions. We do not access, use, sell, or share your client data for any other purpose.

We do not use client data to train AI models. Any AI features within the platform process data only to provide the specific functionality you have opted into.

Where required, we will enter into a Data Processing Agreement (DPA) with you to formalise these arrangements.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• encryption in transit (TLS) and at rest (AES-256)
• UK-based data hosting
• daily backups with point-in-time recovery
• role-based access controls
• regular security assessments

More information about our security measures is available on our Security page.

Our primary data hosting is in the UK. Where personal data is transferred internationally, for example through service providers, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections under UK data protection law.

Access to personal data is limited to authorised employees of Glimzer Ltd who need it to perform their role.

We use a limited number of trusted third-party service providers (subprocessors) for infrastructure and service delivery. A list of subprocessors is available on request.

We do not sell personal data or share it with third parties for marketing purposes.

We may disclose personal data where required to do so by law.

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, to provide our services, or to meet legal and regulatory requirements.

If you cancel your subscription, we will retain your data for a reasonable period to allow you to request an export, after which it will be securely deleted.

You may request deletion of your personal data at any time.

Under UK data protection law, you have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data
• withdraw consent at any time
• object to processing in certain circumstances
• request restriction of processing
• request data portability
• lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, please contact us at contact@glimzer.com.

We use cookies to ensure the website functions correctly and to understand how it is used.

Where required, you will be shown a cookie banner on your first visit, allowing you to manage preferences or opt out of non-essential cookies at any time.

More information is available in our Cookies Policy.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, with the effective date updated accordingly.