Privacy Policy

Effective date: 1 January 2024

1. Who we are

This website is operated by Glimzer Ltd.

Glimzer Ltd is the data controller for personal data collected through this website.

If you have any questions about this policy or how we handle personal data, you can contact us at:

Email: hello@glimzer.com

Address: Glimzer Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW

2. What personal data we collect

We collect limited personal data when you:

  • join our mailing list, or
  • book a demo call with us.

The data we collect may include:

  • first name
  • last name
  • email address

We do not intentionally collect special category data through this website.

3. How we use your information

We use your personal data to:

  • send updates and relevant information you've opted in to receive
  • schedule and manage demo calls
  • respond to enquiries
  • improve our communications and services

We only use your data for the purposes it was collected for.

4. Lawful basis for processing

We process personal data on the following lawful bases under UK GDPR:

  • Consent – where you have chosen to receive emails or updates
  • Legitimate interests – where necessary to respond to enquiries or manage demo requests, in a way you would reasonably expect

You can withdraw consent at any time.

5. How we store and protect your data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Personal data is stored and processed using trusted third-party service providers, including:

  • website and infrastructure hosting
  • email and calendar tools used for communication and demo scheduling

These providers act as data processors and are contractually required to protect your data and process it only on our instructions.

6. International data transfers

We use service providers based in the UK wherever possible. In the event that personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to ensure your data remains protected.

7. Who has access to your data

Access to personal data is limited to authorised employees of Glimzer Ltd who need it to perform their role.

We do not sell personal data or share it with third parties for marketing purposes.

We may disclose personal data where required to do so by law.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, or to meet legal and regulatory requirements.

You may request deletion of your personal data at any time.

9. Your rights

Under UK data protection law, you have the right to:

  • access the personal data we hold about you
  • request correction of inaccurate data
  • request deletion of your data
  • withdraw consent at any time
  • object to processing in certain circumstances
  • request restriction of processing
  • request data portability
  • lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, please contact us at hello@glimzer.com.

10. Cookies

We use cookies to ensure the website functions correctly and to understand how it is used.

Where required, you will be shown a cookie banner on your first visit, allowing you to manage preferences or opt out of non-essential cookies at any time.

More information is available in our Cookies Policy.

11. Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, with the effective date updated accordingly.